Ciba Specialty Chemicals, Tarrytown, N.Y., has launched the Plastic Additives Techline, a global technical help desk for plastics additives customers. Staffed Monday through Friday, it provides information on products and applications. Techline accepts phone calls and e-mails and responds to inquiries by both means. Toll-free phone number for the U.S. and Canada is (877) 785-4040. Or e-mail firstname.lastname@example.org.