New Equipment Monitoring Promises Increased Uptime

 

Standing behind the SmartServices platform is Conair’s own team of process and service engineers. For instance, a 24/7 Instant Access Hotline makes part replacement or service just a call away. If on-site assistance is needed, Conair’s team of field service professionals includes almost 40 members.

In fact, Conair is so confident in its ability to keep auxiliary equipment up and running, it now offers an “Uptime Guaranteed” promise on its new equipment that includes:

• 99% uptime on all Conair equipment
• Customer service contact within 15 minutes
• Parts ship within 6 hours

Using SmartServices, Conair can tell customers exactly how close to 100% uptime they can expect from their existing equipment, based on their process parameters and other factors...READ MORE.