Communication and Scheduling
After purchasing a portable chiller for your operation, it is easy to focus on the many other items on your to-do list. It is important to note that before receiving your chiller, you will need to prepare your facility. By preparing for the chiller's arrival, you will be ready to start cooling your injection molding process as quickly as possible.
After we receive your order, we schedule the job in our production system. This system confirms the planned ship date which we send to you on our formal order acknowledgement. Throughout the process, we monitor the status of each job in production. We review them on a daily basis. If any issues arise that impact your portable chiller, we will notify you and immediately work to eliminate delays. Thermal Care maintains a proactive philosophy to achieve our on-time shipments goal.
Keeping two-way communication for site readiness is also important. Thermal Care will accommodate, whenever possible, for site delays by holding shipment, but we do not always have the space to store the unit. Staying on top of the site’s readiness will ensure you are able to receive the shipment when available. The impact on warranty coverage also is a consideration because typically warranty begins at time of shipment.